Terms of reservation confirmations
All offers are subject to availability and final confirmation will be sent after advance payment. Before that NO booking is confirmed. After receiving confirmation from your side we block the property for 24 hours allowing advance payment to reach us. If payment is delayed for any reason, please reconfirm availability with our manager.
Same day arrival check in is always subject of availability.
Advance payment of 50% of total amount is required to confirm the booking. For peak dates and long weekends 100% advance payment is required.
All payments are subject to government taxes.
Advance payment is 50% refundable for cancellation 30 and more days before arrival. No refund will be provided for cancellations less than 30 days before check in date or for booking on long weekend or peak dates.
If originally booked property (for any reason) can not be used for accommodating guests, management will provide alternative place of the same or higher category or full refund of advance payment.
Managment can cancel confirmed reservation at any time and for any (no) reason and with no obligations other than to refund any money received.
Check in/check out
Every guest is requested to provide valid photo ID and fill arrival form/ C-form on arrival. Failure to do so might result in refusal of check in. No refund will be provided.
Standard checkout time is 12.00 noon and check in time is 2.00 p.m. Early check in and late check out are subject to availability and additional charges might apply. Facility of early check in /late check out cannot be guaranteed in advance unless reserved by payment.
Please note that balance payment should be made on arrival after checking the property / amenities and correspondence of it to received offer/pictures. Refusal/delay of making payment might result in refusal of check in and no refund will be provided.
We charge refundable damage deposit of minimum Rs 2,000 per each guest occupying the villa and RS 10,000 per each pet if allowed at the property. This deposit which will be returned during check out when property is found non damaged/misused.
Damage done to the property will be charged to the guest. Please let us know if you discover any damage on arrival as soon as possible otherwise it will be considered as done during your stay.
Management shall not be made liable for any accidents at the pool or due to any slips and falls during stay.
Villagoa.in provides only accommodation and all additional facilities like food delivery/taxi/vehicle rentals etc. are managed/fulfilled by third party. Therefore management of villagoa.in cannot be held responsible for quality of their service.
No outside guest are allowed without prior information. If found, then extra charges are applicable. It might also result in refusal to provide accommodation to entire group. No refund will be provided.
During your stay
Even though it’s rare, sometimes circumstances may arise due to mechanical or human errors. We assure to resolve all such issues as soon as possible depending on the nature of the problem.
Our air conditioning systems are serviced and checked on a regular basis. However, in case of unexpected failure it may take 4 to 48 hours to rectify the same.
Satellite TV and Wi-Fi internet are provided by a third party and any issue will be serviced within 24 hours and resolved as per their schedule.
Major problems with water/electricity supply/ taxi strikes...etc depend on Government and are out of our control.
Minor issues of property can be addressed and solved by caretaker/manager at the spot. If no, please call to our customer care executive on +91 70 300 800 99
Housekeeping service is provided once a day at a time convenient to youbetween 10.00 a.m. and 5.00 p.m. Please leave the key to the security/staff to avail housekeeping facility. No housekeeping will be done after 5 p.m.
Guests are required to observe, abide by, conform to and be bound by all applicable Acts, Laws and government rules in force from time to time.
Making advance payment towards your reservation means that all guests read, understood and agreed to listed terms and conditions and rules/regulations.
Looking forward to hosting you in Goa